Customer & Product Support

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The Advanced Office Products Cloud Management team strives to ensure every end-user is fully equipped to maximize the value of our customers’ investment in the cloud. Advanced Office Products’ extensive experience with Google Apps, salesforce.com and other cloud platforms allows us to act as your trusted guide as your organization embarks on your journey to a more agile business in the cloud.

We know communication is a vital part of any transition, which is why our product and technical support specialists are available to field questions and offer valuable insights to administrators about our technology solutions — through every stage of the adoption process, for the duration of your partnership with us.

AOP’s Cloud Management Support for Google

As a provider of customer success services for Google Apps, approved by Google, Advanced Office Products offers Standard, Silver and Platinum Support packages for Google Apps that provide you with heightened cloud management services. These offerings are designed to ensure your organization fully recognizes the exceptional value of Google Apps by meeting a diverse set of needs including break-fix support, advanced insight into Google’s ongoing innovation, advice around optimizing Google products for your business and more.

AOP’s Cloud Management Support Options

  • Standard Support for Google Apps: The Standard support services are the most basic of the Cloud Management Support packages Advanced Office Products offers. Standard Support customers gain access to the Advanced Office Products support portal (see tips and tricks, what’s new from Google and Advanced Office Products, CIO and Customer forums and a script library), Google escalation services, admin phone support for critical issues, case management and monitoring and 24/5 support.
  • Silver Support for Google Apps: Advanced Office Products’ Silver Support for Google Apps package includes all of the benefits of the Standard package as well as more enhanced technical support and increased proactive account management. These additional benefits include 24/7 support for Priority 1 tickets, contracted SLA response times and prioritized responses to cases.
  • Platinum Support for Google Apps: Platinum Support for Google Apps from Advanced Office Products (Customer Success Services) builds on the value delivered by Silver Support. The support services that are unique to the Platinum package include faster SLA response times, regular operational meetings, quarterly service reviews and access to Google’s Premium Customer Network, which consists of Google Road Map Presentations, access to the Google Trusted Tester Program, an online community and more. Additionally, Platinum customers are assigned a Designated Account Manager, a benefit that is not part of any other cloud management package offered by Advanced Office Products or Google.

Businesses that use Advanced Office Products Cloud Management Support notice the difference in cloud management services. Platinum Support customers receive access to a premium community, Google Product & Engineering teams and change management assistance. With Advanced Office Products Standard, Silver and Platinum support packages for Google Apps, you gain access to a true, trusted Google Apps advisor that is uniquely positioned to improve your usage of Google technologies and maximize your return on investment in the Google cloud.